Terms & Conditions
Terms & Conditions
TERMS AND CONDITIONS OF USE
This Statement outlines the terms and conditions governing all sales and purchases made through this website, regardless of whether the order was transmitted via the internet, telephone or postal service. By accessing, browsing and/or using this site you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site.
Anyone ordering products for delivery acknowledges they have reviewed the contents of their order and acknowledge that it contains acceptable and approved items for import into the country of destination/delivery. The buyer, solely, accepts the full risk of any items or package (or part thereof) being detained by customs for whatever reason, and acknowledges and agrees that they will not hold NatureBee® (Topline International, Ltd.) liable for such packages, for whatever reason, being unable to be delivered to their destination.
NATUREBEE CUSTOMERS AND ACCOUNTS
Some products available on this site may be restricted in your country. It is your responsibility to comply with such restrictions. Any NatureBee account is to be used only by the person registered for that particular account. All information provided on registration must be true and accurate. False information provided on registration is considered fraud. The account holder is responsible for ensuring that their account details remain confidential, and that access to their computer remains restricted to prevent others from gaining access to their account. The account holder accepts responsibility for all activities which occur under their account. NatureBee reserves the right to refuse service, terminate accounts, or cancel orders at any time and will not be held responsible for fraudulent information.
All prices quoted are subject to change at any time at the discretion of NatureBee. You will be charged in the currency in which you have chosen to shop. NatureBee reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors; hacking, incorrect pricing provided by manufacturer, translation errors or incorrect geolocation. Prices are not negotiable and unless marked otherwise, do not include postage and handling. Postage and handling costs are calculated and added separately before checkout.
We can send your order to virtually any country in the world. All our items are professionally packed for safe international delivery. This usually takes between 3 and 10 working days depending on the delivery service in the destination country.
We normally ship our products within two business days unless specified otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
Your order will be delivered in separate parcels of less than 20kg (around 44 pounds) each for ease of handling and shipping. Our shipping & handling rates are based on the weight of the total order. Products which may exceed the size or weight restrictions may require a special quote which will be calculated and e-mailed to you.
Our products are delivered with free insurance and in the unlikely event that your item arrives damaged, or is lost, let us know, and we will either replace it (if a replacement is available) or issue a refund – the choice is yours.
Any import duties or taxes, which are levied by the authorities of your country once the product reaches your country, are at your cost.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
Payment options provided by NatureBee are Visa, MasterCard, PayPal and Gift Certificates. Your credit card will be billed when you confirm your order. For your protection, the NatureBee website is SSL secured.
Under no circumstances are Gift Certificates redeemable for cash. If the item was purchased with a gift certificate, the appropriate account will be credited with the value of the item purchased in the currency of the original gift certificate. CASH REFUNDS ARE NOT APPLICABLE TO GIFT CERTIFICATES.
If an order is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with NatureBee within 30 days from date of dispatch of goods. Email details of your claim to firstname.lastname@example.org.
The following options will be made available:
Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge.
Credit: If a credit is required, the appropriate NatureBee account will be credited to the amount of the transaction, in the currency at the time of purchase.
Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the Visa Card will be credited. If the item was purchased with a Gift Certificate the customer Gift Certificate account will be credited).
Notwithstanding the above, we continue to offer our “Money back if you are not happy guarantee”. Not 30 days, not 60 days, but right down to the last 2 golden capsules…that’s how sure we are that NatureBee will work for you.
LICENSE AND SITE ACCESS
Access to the NatureBee website is granted only for the purpose of accessing the services provided. Under no circumstances may any individual alter any part of the website or try to access it other than through a web browser for the purposes of obtaining information or purchasing product. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere else using frames or other html manipulation processes unless written permission has been granted by NatureBee. This includes logos, trademarks or registrations.
Topline International, LTD. is the sole owner of the NatureBee® registered trademark.
This website was copyrighted in 2016.
SECURITY & PRIVACY
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL TOPLINE INTERNATIONAL LIMITED BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF.
UK + EU7 to 10 working days from order date. Tracking details are emailed to customer
USA7 to 10 working days from order date. Tracking details are emailed to customer
Asia7 to 10 working days from order date. Tracking details are emailed to customer
Australia7 to 10 working days from order date. Tracking details are emailed to customer
New Zealand3 working days from order date. Tracking details are emailed to customer
*We do not ship to PO Box addresses